Support

Private participant portal · Invite-only · Read-only

Contact

• General support: support@shuya.capital
• Privacy / data subject requests: privacy@shuya.capital
• Legal: legal@shuya.capital
• Security incidents: security@shuya.capital

Common questions

I cannot sign in.

Access is invite-only for existing fund participants and authorized counterparties after offline verification. There is no public signup or account creation. The in-app "Request access" form submits an inquiry for manual review; it does not create an account or guarantee access. If you already have an account, use the "Forgot password?" link or contact support from your registered email.

Can I trade or move money in the app?

No. The app is read-only. It does not place orders, connect you to a broker, or move, hold, or transfer funds. Information shown in the app is not investment advice, a solicitation, or a guarantee of returns.

How do I enable Face ID unlock?

Settings → Security → toggle Face ID unlock on. You'll be asked to confirm with Face ID to arm the lock. The next time you open the app, Face ID will be required.

How do I delete my account?

Settings → Account → Delete account. You'll be asked to confirm twice. Your sign-in credentials, biometric preference and personal information will be queued for deletion within 30 days.

How do I update the app?

Most updates ship automatically over the air. You will see an "UPDATED" banner the next time you launch the app. For larger updates that require the App Store, watch for the SHUYA.CAPITAL entry in your TestFlight or App Store app.

Reporting issues

Inside the app, an option to send beta feedback is available through Apple TestFlight (testers only). For other issues, email support@shuya.capital with a brief description of what happened, the screen where it happened, and the version shown in Settings → About.

Apple distribution: The Apple Developer Program membership and App Store seller are assigned to SHUYA rev.A L.L.C-FZ.